Shipping & Cancelling Policy
Shipping Policy :
At Urban Gens, we are dedicated to providing a smooth and reliable shopping experience. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website, www.urbangens.com. Please read it carefully to understand our shipping procedures and timelines.
1. Shipping Destinations
Urban Gens currently ships only within India. We deliver to all major cities and towns across the country. Some remote areas may have limited service availability, which will be indicated during checkout.
2. Processing Time
- Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Dispatch: Once your order is processed, it will be dispatched within the next 1-2 business days. You will receive a notification email with tracking details once your order is shipped.
3. Shipping Charges
Shipping charges are calculated based on the delivery location and the size or weight of the package. The exact shipping cost will be displayed at checkout before you complete your purchase.
- Standard Shipping: Free Shipping
Note: For certain promotional periods, free shipping may be offered on orders above a certain value, as indicated on our website.
4. Estimated Delivery Times
Estimated delivery times may vary depending on your location. Below is a general estimate:
- Metropolitan Areas: 3-5 business days
- Non-Metropolitan Areas: 5-7 business days
- Remote Locations: 7-10 business days
Please note that these time frames are estimates and may be subject to delays due to unforeseen circumstances such as bad weather, strikes, or courier service delays.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your order’s status and estimated delivery date via the courier’s website. If you do not receive tracking information, please contact us at support@urbangens.com.
6. Shipping Delays
While we strive to ensure timely delivery, there may be delays beyond our control. If your order is delayed, we will notify you as soon as possible. Urban Gens is not liable for delays caused by courier companies or factors beyond our control (e.g., natural disasters, customs delays, strikes, etc.).
7. Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate at the time of placing the order. Urban Gens will not be responsible for delays or failed deliveries due to an incorrect or incomplete address. In case of such an issue, additional shipping charges may apply for re-delivery.
8. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of the package, we will contact you for re-shipping arrangements. Additional shipping costs will apply for re-dispatching the order.
9. Damaged or Lost Packages
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your order arrives damaged or is lost during transit, please contact us immediately at support@urbangens.com. We will investigate the issue and work towards a resolution, which may include a replacement or refund.
10. International Shipping (if applicable)
Currently, Urban Gens does not offer international shipping. We are working on expanding our shipping destinations and will notify our customers once international shipping becomes available.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please do not hesitate to contact us at:
- Email: support@urbangens.com
Cancellation Policy :
At Urban Gens, we strive to ensure that your shopping experience is smooth and hassle-free. We understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy outlines the conditions under which you can cancel an order and the steps involved in the process.
1. Order Cancellation Before Dispatch
- If you wish to cancel your order, please do so before it has been dispatched. You can request a cancellation by contacting our customer support team at support@urbangens.com.
- Once your cancellation request is received and confirmed, we will process a full refund to your original payment method. Refunds typically take 7-10 business days to reflect in your account.
2. Order Cancellation After Dispatch
- If your order has already been dispatched, we will not be able to cancel it. However, you may still return the item(s) after delivery by following our Returns & Refunds Policy.
- Please note that shipping charges incurred during delivery are non-refundable for orders that are canceled after dispatch.
3. How to Cancel an Order
To cancel an order, please follow these steps:
- Contact Customer Support: Reach out to us at support@urbangens.com.
- Order Status Check: We will check the status of your order. If it hasn’t been dispatched, we will proceed with the cancellation and initiate the refund process.
4. Non-Cancellable Items
The following items may not be eligible for cancellation once the order has been placed:
- Customized or personalized products
- Sale or promotional items
- Gift cards or vouchers
Please ensure that you review your order carefully before confirming your purchase, especially for these items.
5. Refund Process
Once your order is successfully canceled:
- The refund will be processed to the original payment method used during the purchase.
- Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.
- If you have not received your refund after 10 business days, please contact our support team, and we will assist you in resolving the issue.
6. Changes to Orders
If you wish to make changes to your order (such as altering sizes, adding or removing items), please contact our customer support team as soon as possible. Once an order has been dispatched, we cannot accommodate any changes. You may need to follow our Returns & Refunds Policy if changes are necessary after delivery.
7. Contact Us
If you have any questions or need further assistance with cancellations, please reach out to our customer service team:
- Email: support@urbangens.com
