Privacy Policy
At Urban Gens, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, www.urbangens.com.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: This includes your name, email address, phone number, billing and shipping addresses, and other information necessary for processing orders.
- Payment Information: We collect payment details such as credit/debit card numbers, UPI IDs, and other payment methods to process your transactions securely.
- Order Information: When you purchase from us, we collect information about the products you buy, your order history, and any preferences you may have.
- Automatically Collected Information: Our website may automatically collect information about your device, including your IP address, browser type, time zone, and cookies that are installed on your device.
2. How We Use Your Information
Urban Gens uses the collected data to:
- Process Transactions: To complete your orders, including processing payments and arranging deliveries.
- Customer Support: To respond to inquiries, complaints, or other issues you may raise.
- Personalization: To tailor content, offers, and ads that may be of interest to you based on your purchase history.
- Website Improvement: To improve our website’s performance, functionality, and usability by analyzing data like user interactions and browsing behavior.
- Marketing Communication: To send you emails about new products, promotions, or updates if you opt into our mailing list. You can unsubscribe at any time.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes:
- Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission.
- Secure Payment Gateways: All payment information is handled by secure third-party payment processors, ensuring your financial data is protected.
While we strive to protect your personal data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
Urban Gens does not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party companies who assist in providing our services, such as payment processors, shipping providers, or IT support. These service providers are bound by confidentiality agreements and cannot use your information for purposes other than delivering our services.
- Compliance with Law: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Cookies & Tracking Technologies
Urban Gens uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.
We use cookies to:
- Understand how you use our website
- Personalize your experience
- Provide targeted advertisements
You can choose to disable cookies through your browser settings, though doing so may limit the functionality of our website.
6. Your Rights
As a user of Urban Gens, you have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Update or correct any inaccurate information.
- Delete Your Data: Request that we delete your personal information, subject to certain exceptions (e.g., for fulfilling legal obligations or completing transactions).
- Opt Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions included in the emails.
To exercise any of these rights, please contact us at support@urbangens.com.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to their site. We encourage you to review the privacy policies of any third-party sites, as we are not responsible for their content, policies, or practices.
8. Children’s Privacy
Urban Gens does not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If you believe we have collected such information, please contact us, and we will take steps to delete it.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, with the “Effective Date” being updated accordingly. We encourage you to review this page regularly for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@urbangens.com
